Shipping & Returns



14 Desmond Avenue,

Marleston SA 5033



Orders are processed Monday - Friday (excluding public holidays) from 9am - 4pm ACDT.

Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance your order may be delayed.



Please note that international orders (including New Zealand) may be subject to custom inspections and import taxes unique to your country.

This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Viva Global will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy.



You can return any FULL PRICED item/s within 30 days of the purchase date.

You can ship the item/s for return back to us:


14 Desmond Avenue,

Marleston SA 5033

Make sure you include a copy of your order confirmation email along with information on what you wish our team to do with your return!

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc. In the case that your items are returned without the original packaging, we will not be able to process your return.

Please keep a copy of your receipt of proof of shipment for any returns back to Viva Global. We recommend using tracked postage to ensure your item arrives safe and sound. 

All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items.



Only FULL PRICED items can be exchanged. 

If you are wishing to exchane your item for another, please print out your order confirmation and write next to the item the size or product you would like in exchange. Item must be of same value or less.

In the event that the requested item is not available, our customer care team will have the amount of the item refunded back to your account.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.



You can return your items at Viva Global for a store credit or exchange. Our stores are unable to process refunds for online purchases.

Customers will need to provide online tax invoice as proof of purchase, any goods must be received back in their original, unworn and resalable condition (including tags, stickers, boxes, casing etc)



In the case of faulty or incorrect items are received, please contact our Customer Care team via 

Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with the information on how to return the item.



All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items.

In the case that faulty or incorrect sale/promotional items are received, please contact customer care via